At Florist Belmont, we take immense pride in delivering beautiful, fresh flowers to every customer across Belmont and the surrounding area. As a trusted local florist serving both households and businesses nearby, we stand by the quality and freshness of every bouquet and arrangement we provide. Your satisfaction is our top priority, and this is reflected in our comprehensive returns and complaints policy.
On the rare occasion that your flowers arrive damaged, we’re here to help resolve the issue swiftly and completely. We ask that you inspect your order upon receipt. If you notice significant damage to your flowers or arrangement, please contact us as soon as possible—ideally within 24 hours of delivery. We may request photographs of the damage to help us expedite your claim.
Once your claim is validated, we will promptly arrange for a replacement bouquet at no extra cost, or discuss alternative solutions if appropriate. Your experience matters to us, and we strive to ensure you always receive your flowers in perfect condition.
All our flowers come with a freshness guarantee. We source high-quality blooms and deliver them at their peak, ensuring that your arrangement will stay fresh for at least 3 days from delivery, provided proper care instructions are followed. If your flowers fade significantly or wilt within this guaranteed window despite appropriate care, please contact us. We may arrange a partial or full replacement or offer a suitable refund, depending on the circumstances.
We understand that receiving fresh, vibrant flowers is essential. If your order does not arrive in acceptable condition, or if there is a problem with a particular arrangement, you are entitled to:
To facilitate a smooth resolution, please reach out to us with your order details and a description of the issue within 24-48 hours of delivery.
Your feedback is invaluable in helping us maintain the highest standards of service. If you are dissatisfied for any reason, we encourage you to contact us promptly. Our team will review your complaint and respond as soon as possible, typically within one business day. We will work with you to understand the issue and take all necessary steps to resolve it, whether through replacement, refund, or another appropriate solution. Our commitment is to ensure every customer in Belmont is completely satisfied with every order.
Thank you for trusting Florist Belmont with your fresh flower needs. As your local florist, our mission is to continue serving the Belmont community with quality, care, and reliability in every delivery.
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